What is it called when an employee learns the functions of another job within the operation?

The correct answer, which is cross-training, refers to a practice where employees are trained to perform different jobs within the organization. This not only enhances their skill set but also contributes to operational flexibility, allowing the workforce to adapt more easily to changes in work demands. Cross-training enables employees to understand various roles and responsibilities, which can improve collaboration and communication among team members.

This practice is particularly beneficial in culinary arts and hospitality settings, where the ability to switch roles can help in managing busy periods and ensure smooth operation even when staff members are unavailable. Cross-training can also increase job satisfaction and morale, as employees feel more capable and engaged.

While job rotation is similar—entailing a systematic movement of employees between jobs—cross-training specifically focuses on training an employee in various roles rather than moving them between roles over time. Job sharing involves two people sharing the responsibilities of one position, and work shadowing is where an employee observes a colleague to learn about their role without taking on the responsibilities themselves. Thus, cross-training stands out as the most appropriate answer for learning multiple job functions within an operation.