What term describes a service or product provided to guests for their convenience?

The term that best describes a service or product provided to guests for their convenience is "amenity." Amenities are additional features or services that enhance a guest's experience, often making their stay more comfortable or enjoyable. These can include things like complimentary breakfast, Wi-Fi access, fitness centers, or spa services at a hotel.

In the context of the hospitality industry, amenities are designed to create added value for guests, improving their overall satisfaction. The focus on convenience is key, as amenities are specifically intended to cater to the needs and preferences of guests, often making their time away from home feel more accommodating.

While the other terms may relate to aspects of service provision or features offered, they do not encapsulate the idea of convenience in the same way. For instance, facilities might refer to the physical buildings or spaces available, service pertains more to the actions of staff assisting guests, and features are characteristics or aspects of a product or service that do not specifically emphasize convenience.